SHIPPING POLICY

YOUR ORDER WILL BE FULFILLED BY THE DELIVERY DATE SET OUT IN THE DISPATCH CONFIRMATION OR, IF NO DELIVERY DATE IS SPECIFIED, THEN WITHIN 30 DAYS AFTER THE DATE OF THE DISPATCH CONFIRMATION, UNLESS THERE ARE EXCEPTIONAL CIRCUMSTANCES.

YOUR ORDER WILL BE DELIVERED TO THE DELIVERY ADDRESS YOU SPECIFY WHEN PLACING YOUR ORDER. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES. PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.  

DELIVERIES ARE MADE BY FEDEX AND TAKE PLACE ON MONDAY TO SATURDAY (OR OTHER NORMAL WORKING WEEK DAYS IN COUNTRIES THAT DO NOT FOLLOW A WESTERN PATTERN OF WORKING WEEK), EXCLUDING BANK AND PUBLIC HOLIDAYS, USUALLY WITHIN THE HOURS OF 8AM AND 5PM. IT IS NOT POSSIBLE TO SPECIFY A PRECISE TIME AT WHICH A DELIVERY WILL TAKE PLACE. PLEASE NOTE THAT THE COURIER MAY REQUIRE DELIVERIES TO BE SIGNED FOR.

IF YOU ORDER PRODUCT(S) FOR INTERNATIONAL DELIVERY, THEY MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES AND MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED WHEN THE DELIVERY REACHES THE SPECIFIED DESTINATION. WE SHIP PRODUCT(S) ON A DELIVERED DUTIES PAID (DDP) BASIS. WE WILL INCLUDE A CUSTOMS AND DUTIES ESTIMATE INTO THE TOTAL PRICE OF YOUR ORDER BASED ON YOUR SHIPPING COUNTRY.

OUR SHIPPING PARTNER FEDEX, WILL THEN HANDLE PAYMENT OF ALL CUSTOMS AND DUTIES FEES AT CUSTOMS AS A SERVICE TO YOU. PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT THEIR EXACT AMOUNT. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER. IN THE EVENT THAT YOU RETURN AN ITEM, THE IMPORT DUTIES WILL BE REFUNDED IF THEY WERE ORIGINALLY INCLUDED IN THE PURCHASE PRICE. IF THEY WERE NOT INCLUDED THEN YOU WILL RESPONSIBLE FOR RECLAIMING DUTY DIRECTLY FROM YOUR LOCAL CUSTOMS OFFICE.

PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY FOR WHICH THE PRODUCT(S) ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.