REFUND POLICY

OUR RETURN POLICY

RETURNED PRODUCTS MUST CONFORM TO OUR RETURNS POLICY BELOW.

YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCTS WHILE THEY ARE IN YOUR POSSESSION, AND YOU MUST RETURN THEM IN THE SAME CONDITION IN WHICH YOU RECEIVE THEM (EXCEPT TO THE EXTENT REASONABLY NECESSARY TO EXAMINE THEM). THIS INCLUDES THE FOLLOWING GUIDELINES:

  • PRODUCTS MUST BE RETURNED WITHIN 14 DAYS OF DELIVERY;
  • PRODUCTS SHOULD BE RETURNED UNDAMAGED AND UNUSED WITH THEIR ORIGINAL TAGS;
  • PRODUCTS SHOULD BE RETURNED IN THE ORIGINAL BOXES AND DUST BAGS PROVIDED AND INSIDE A PROTECTIVE SHIPPING BOX; 

IF YOU FAIL TO COMPLY WITH THE ABOVE OBLIGATIONS (INCLUDING THE CONDITIONS OF RETURN), WE MAY DEDUCT FROM THE REFUND AN AMOUNT TO REFLECT THE DIMINISHED VALUE OF THE PRODUCT(S) UP TO THE FULL PRICE OF THE PRODUCT(S).

 

FREE RETURNS PICKUP

WE OFFER A FREE COLLECTION SERVICE TO ALL CUSTOMERS FOR PRODUCT(S) YOU WISH TO RETURN EXCEPT IN RELATION TO CERTAIN TYPES OF PRODUCTS AS SET OUT IN THE RETURNS POLICY. YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER TO RETURN THE PRODUCT. WE STRONGLY RECOMMEND THAT YOU BOOK YOUR FREE RETURNS PICK-UP WITHIN 7 DAYS OF RECEIVING YOUR ORDER TO ENSURE THAT IT ARRIVES BACK IN TIME. PLEASE NOTE THAT WE CAN ONLY COLLECT RETURNS FROM THE SAME COUNTRY TO WHICH YOUR ORDER WAS DELIVERED. YOU WILL BE REFUNDED THE FULL PRICE FOR THE PRODUCT(S) (SUBJECT TO OUR RETURNS POLICY), BUT NOT THE DELIVERY CHARGES.

 

TO BOOK A FREE RETURNS PICK-UP:

  • EMAIL SERVICE@NINAPETER.COM WITH YOUR ORDER NUMBER, THE ITEM(S) YOU WOULD LIKE TO RETURN AND THE REASON. PLEASE ALSO CONFIRM THE SCHEDULED PICKUP RETURN ADDRESS FOR YOUR SHIPMENT
  • WE WILL EMAIL YOU WITH A RETURNS FORM TO BE PRINTED AND INCLUDED IN YOUR SHIPMENT AS WELL AS A FEDEX PREPAID RETURNS LABEL
  • IF YOU HAVE BEEN PROVIDED WITH A RETURNS INVOICE FOR CUSTOMS, PLEASE ENCLOSE ONE INSIDE THE PACKAGE AND ATTACH A SIGNED COPY ON THE OUTSIDE
  • PLEASE CONTACT YOUR LOCAL FEDEX OFFICE TO SCHEDULE A COLLECTION. DO NOT SEAL YOUR PACKAGE UNTIL THE DRIVER HAS CHECKED THE CONTENTS

 

PLEASE NOTE THAT YOU HAVE 30 DAYS TO CONTACT US UPON THE PICKUP OF YOUR RETURN TO ENSURE THAT WE HAVE ACKNOWLEDGED IT AND RECEIVED THE PRODUCT. IF YOU CONTACT US AFTER THIS 30 DAYS PERIOD, WE CANNOT GUARANTEE A REFUND.